Deaf Awareness in Healthcare
Reflective Communication Scenarios
Click on the scenes below to go to that point in the video.
Reflective Exercise
While watching the video think about which communication techniques seemed helpful and what could have been improved in the scenario. Record your thoughts on a blank sheet of paper. Keep your written work to show your tutor/manager.
- Points to Remember
- 1 Check the patient’s preferred method of communication and document this for other staff members.
- 2 Unfamiliar accents may be more challenging to lip read.
- 3 Check the patient has his/her glasses on if they use these.
- 4 Make sure light is in your face and that you are at eye level.
- 5 Tiredness and anxiety can reduce the ability to lip read.
- 6 You may need to use visual gestures, repeat, rephrase and write down what you say. Sometimes the person may only be struggling to lip read a particular phrase so continuous writing may not be necessary.