Deaf Awareness in Healthcare
Reflective Communication Scenarios
Click on the scenes below to go to that point in the video.
Reflective Exercise
While watching the video think about which communication techniques seemed helpful and what could have been improved in the scenario. Record your thoughts on a blank sheet of paper. Keep your written work to show your tutor/manager.
- Points to Remember
- 1 Passing on communication needs to receptionists is helpful.
- 2 Make sure there is nothing obstructing your mouth (paper, objects, hands)
- 3 You may need to greet the patient in the waiting area as the patient won’t be able to hear his/her name being called. If approaching from behind tapping on the upper arm is an appropriate way of gaining his/her attention.
- 4 A quiet room is optimal for communication as hearing aids pick up background noise.
- 5 When conducting an examination whilst the patient is facing away from you varying communication tactics may be useful.
- 6 Double checking that the patient has understood what you have communicated can eliminate misunderstanding.
- 7 Openly discussing communication needs is often helpful.